Become a vital part of BMO’s Customer Loyalty and Sales Enablement group as a Customer Support Analyst at Insight Global. Drive transformation initiatives while enhancing customer interactions and strategic execution.

In this role, you'll be involved in large-scale AML centralization and help maintain compliance with regulatory requirements. You will support customer experience strategies across retail banking and manage interactions using the Customer Connect platform, addressing sensitive conversations effectively. The focus is on delivering exceptional customer service and contributing to ongoing strategic planning.

Key Responsibilities:
• Support centralization of AML processes across branches
• Execute customer experience strategies within retail banking
• Utilize Customer Connect for managing customer interactions
• Handle complex customer-facing conversations proficiently
• Contribute to the digital market backlog for tools...