The ideal candidate have done email support under US Banking or insurance process and proactively solving issues.

Job Title:

• 8 Analyst / Senior Analyst positions (Experienced Candidates)
• 1 Team Lead (TD) position
• 1 Assistant Manager / Deputy Manager (AM/DM) position

Job Overview

We are looking for experienced Customer Support Professionals to manage customer email communications through secure messaging channels within banks' web banking platforms. The role also involves account maintenance activities such as address updates and other customer servicing requests.

The selected candidates will support functions related to Tax, Escrow, Mortgage, Mortgage Insurance, Hazard Insurance, and Flood Insurance services.

Key Responsibilities

• Respond to customer queries received via secured banking email chann...