Fully remote across Canada. Bilingual candidates preferred.

Job Overview

Customer Support Analyst to support BMO’s Customer Loyalty and Sales Enablement group, with responsibilities in large‑scale transformation initiatives and digital backlog contribution.

Key Responsibilities

• Support the centralization of AML processes, transitioning branch-level workflows into a unified operating model.
• Execute enterprise customer experience and sales enablement strategies across retail banking channels.
• Utilize Customer Connect to manage, track, and support customer interactions.
• Handle customer‑facing conversations, including complex or sensitive interactions such as account exits.
• Contribute to the digital market (d‑market) backlog, supporting enhancements to customer and frontline tools.
• Participate in ongoing strategy discussions and operational planning sessions.
• Ensure compliance with AML, fraud, ...