Tier 2 Customer Support Associate (BPO) | US Shift | Freshers & Experienced Welcome

We are looking for enthusiastic and customer-focused professionals to join our team as Tier 2 Customer Support Associates. If you have strong communication skills and a passion for customer service, this opportunity is for you!

📌 Job Role: Tier 2 Customer Support Associate (BPO)

📍 Work Mode: Work from Office / Hybrid (as per business requirement)

🕒 Shift: US Shift (Night Shift)

📅 Work Week: Rotational (Mon–Fri / Tue–Sat / Wed–Sun)

🔹 Key Responsibilities

✔ Handle customer queries through calls, emails, and chats

✔ Provide Tier 2 support and resolve customer concerns effectively

✔ Assist candidates with recruitment-related queries (fresh applicants & rehires)

✔ Guide users on self-service portals and navigation

✔ Follow escalation procedures for unresolved...