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Customer Support Associate

Company

Aerotek

Location

edmonton, division no. 11

Posted

June 04, 2026

Position Overview

Summary

Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support.

Essential Duties and Responsibilities

  • Ensuring front office customer service (telephone and reception desk).
  • Completing internal payroll.
  • Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
  • Time and Audit Billing report audit.
  • Managing the distribution and explanation of expected and actual commission numbers.
  • Resolution of all spread and commission related issues.
  • Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
  • Managing the Unemployment Process including claims and hearings.
  • Managing the Worker's Compensation Program including education, filing claims and alternate ligh...

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