Profile: Customer Support Associate

Budget: 25K to 35K CTC

Location: Ludhiana

Qualification: B.Com/M.Com

Experience: 1-2 Years

Job Description

The Customer Support Associate (CSA) will be responsible for supporting customer onboarding, documentation, and field-level coordination activities. The role involves direct interaction with existing and prospective clients, assisting with documentation, and ensuring timely completion of processes as per organizational requirements.

Key Responsibilities

· Assist existing and prospective customers in filling out application forms.

· Collect duly signed application forms and required documents, including KYC documents and cheques.

· Follow up with customers for pending signatures and additional documentation.

· Collect audit-related documents from both existing and prospective clients.

· Coordinate with branch/local office for operatio...