Be part of Top Hat’s mission as a Support Experience & Automation Specialist, developing automated solutions to improve customer support remotely. Your role will redefine how users interact with our platform.
At Top Hat, we need a technical support expert who can bridge automation engineering and user experience. This full-time remote role focuses on enhancing the Self-Service Ecosystem using AI and CRM automation. You will lead the charge in managing escalations and creating training modules for technical excellence.
Key Responsibilities:
• Create experimental workflows using AI tools
• Drive Salesforce operational improvements
• Tackle high-level escalations with an innovative approach
• Develop quality training systems for offshore teams
• Ensure swift resolution of complex user inquiries
Requirements:
• 1-2 years in a support or helpdesk role
• Proficient in Salesforce navigation
• Strong logic-first approach to problem solving
• Enthusiasm for A...