About the Role

Prometheus is a specialist provider of secure transport and complex care services for mental health patients, working with NHS Trusts, Acute Trusts, Local Authorities and independent healthcare organisations. Our focus is on safety, dignity and high quality care, delivered by teams who understand the needs of people experiencing mental health crises and requiring specialist support. As the business continues to grow, we are strengthening our operational leadership to support the delivery of safe, lawful and consistent services.

As a Customer Support Coordinator, you will act as the primary point of contact for customers, delivering a professional, responsive, and high-quality service by managing enquiries, resolving issues, and coordinating service requests. The role involves accurately entering information into the call management system, dispatching appropriately trained ambulance crews to approved services, coordinating staffing for newly approved Enh...