Job Scope

• Provide technical and product support to customers, ensuring timely issue resolution and high customer satisfaction
• Gather customer feedback on product quality, delivery, and service performance, and share insights with internal teams
• Work closely with cross-functional departments to improve customer satisfaction and service quality
• Follow company and customer compliance, quality, and workplace safety requirements
• Maintain good housekeeping and safe work practices at both company and customer sites
• Perform failure analysis on defective products and prepare clear investigation reports
• Identify product defects accurately and support corrective actions
• Lead defect containment and crisis response activities during quality issues
• Escalate critical issues promptly and support resolution plans
• Carry out operational and on-site tasks as assigned afte...