Role

Customer Support Engineer (Site)

Location

Warrington

Contract Type

Permanent

Salary and Benefits

Competitive salary plus large company benefits, a broad flexible benefits scheme and two paid‑for volunteering days a year.

Working Hours

9:00 am – 5:30 pm, Monday – Friday

Role Purpose

To attend customer sites to provide support of IT hardware and software products within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver IT support services to the customer.

Key Responsibilities

• Diagnose, repair, and maintain hardware (PCs, laptops, local and network printers and associated peripherals). May include basic servers, AV, telephony and relevant network activities in line with customer requirements.
• Complete operating system / application related incidents to customer/manufacturer procedures and specifications where requi...