Overview

We are seeking a Customer Support Engineer to join our team for this opportunity out of Mexico.

Job Summary: Provides technical support covering the full life cycle of client’s products to external customers and partners. Diagnoses and debugs technically complex software in networked and virtualized environments. Isolates and resolves problems in customer configurations and deployments. Reports product flaws or reliability limits to engineering. This will be a 24/7 rotation position.

Responsibilities Troubleshoot authentication, connectivity, and secure access incidents Support enterprise identity infrastructure and authentication systems Investigate certificate trust issues, MFA failures, and domain authentication problems Reproduce customer issues in lab environments when needed Collaborate across shifts with strong documentation and handovers Contribute to internal knowledge bases and process improvements Requirements Experience troubleshooting Windows Ser...