Job Description
Customer Service Associate
Experience Level – 6 months to 2 years in Voice/Customer Support/BPO industry
Qualification – Graduate / Postgraduate
Language Requirement – Fluent in Spanish (Verbal & Written)
Skills Required –
Good communication and interpersonal skills
Strong analytical and problem-solving ability
Ability to handle inbound/outbound calls and customer queries
Proficiency in MS Office / Excel
Multitasking and teamwork capabilities
Roles & Responsibilities
Handle inbound calls and support customer queries related to car buying
Manage outbound calls for quotations and follow-ups
Resolve customer complaints or escalate when required
Maintain and update customer information in the system
Route calls/emails to appropriate departments
Assist in daily call center operations
Provide support for vehicle donation and general inquiries