Job Summary

Our Customer Support Executive will be responsible for ensuring customer satisfaction through working with the CEIC operations team, product development team, and account managers. This person will be a key part of the Customer Support team located in Bogotá, responsible for supporting end users and account managers to onboard end users, manage queries, and troubleshoot/escalate queries ensuring a positive experience of CEIC for clients. That’s why this person must have a proactive relationship attitude and be customer service oriented.

Core responsibilities

• Manage the end-to-end user query process from ticket reporting to resolution to ensure SLA commitment.
• Get prompt responses from operations and or product development team to ensure response times committed within the sales offer.
• Provide user support, training, and onboarding to our client base.
• Act as frontline support to answer any query on CEIC covering ...