Job Summary
We are seeking a highly motivated and customer-centric Customer Support Executive to ensure our customers achieve their desired outcomes while using our products. The ideal candidate will be an excellent communicator, a proactive problem solver, and someone who thrives in a dynamic startup environment, with the ability to handle both technical and non-technical issues/queries in a government/public-sector context.
Key Responsibilities
- Take calls with clients and resolve their queries/issues efficiently, ensuring smooth product usage and query resolution
- Triage and manage tickets raised by clients, ensuring effective closure through follow-ups with internal and external stakeholders
- Provide comprehensive support in resolving user issues via Voice Call, Email, Text, WhatsApp Chat, and other communication channels
- Manage large volumes of inbound and outbound calls in a timely manner, following communicati...