Key Responsibilities:

1. Customer Interaction: Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance.
   

2. Issue Resolution: Troubleshoot and resolve customer problems with a focus on first-contact resolution. Escalate complex issues to the appropriate department.
   

3. Product Knowledge: Develop a strong understanding of our products/services to address customer queries effectively and provide accurate information.
   

4. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions.
   

5. Customer Feedback: Gather customer feedback and insights to contribute to continuous impro...