Were looking for a proactive and detail-oriented female resource to manage customer queries and social interactions across WhatsApp, Instagram, and Facebook with the added responsibility of monitoring and optimizing our AI-powered community agent. This role is ideal for someone who is digitally savvy, understands how people interact online, and can improve response quality and lead generation. Key Responsibilities: Customer Support, Social Media Handling & AI Agent Optimization Respond to customer queries on WhatsApp, Instagram, and Facebook in a timely and friendly manner. Engage with incoming messages, comments, and story replies using brand-appropriate tone. Monitor the performance of our AI Agent across platforms regularly review conversations, improve reply accuracy, and update content (FAQs, offers, fallback replies). Flag complex queries for manual handling and ensure smooth handover from AI to human. Optimize AI flows based on frequently asked questions, seasonal promotio...