We are seeking a Senior Analyst - Customer Support to join our Kuala Lumpur team!

Role Summary

This role is responsible for delivering high-quality, courteous, and efficient technical support to Mandarin-speaking clients across the sell-side and buy-side. The role manages customer inquiries via phone and email, focusing on diagnosing and resolving technical issues related to LSEG/Refinitiv products and applications.

Success requires strong analytical and problem-solving skills, a commitment to timely and accurate issue resolution, and the ability to build and maintain a solid understanding of relevant technologies and product offerings.

Core Responsibilities:

• Provide industry-leading technical support for Trading, FX, Advisory & Investment customers in China and Taiwan using LSEG’s applications and products
• Work closely with other local and overseas teams to provide exceeded and seamless customer ...