Ensure the IOP, SOP and KPI are strictly complied with, and all operations are smoothly handled in cost effective manner.
Execute process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations, and improve end-to-end service delivery to customers
Suggest alternate viable solutions and actively resolve customer complaints within stipulated timeframe
Ensure alternatives provided are aligned with rules and regulation including local policies
Keep cost of non-conformance to the minimum by providing alternate solution and converting demanding situation into pleasant experience
Collaborate with customers, Procurement and LCL Product
Understand customers’ real needs, handle customers’ expectations and ensure professional customer service level.
Handle system updates and customer requests in accordance with defined processes
Ensure all relevant revenue C ...
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