Position Overview
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You will be the main contact window for customer, channel partner and team member through phone, email, and or meeting mode of communication. You will act like an Account Management by providing proactive communication on any changes or delays and provide alternate options/solutions.You respond optimally and efficiently to customers inquiries, ranging from quotation, orders, product availability, pricing, delivery, billing, return/replacement, complaints and other forms of documentation ( proof of delivery, etc). This includes preparation of vital documentation to complete the order transactions in a timely manner.You are required to have close interlocks with other functions such as Supply Chain, Warehouse and Logistics to meet Customer's expectations, as well as work with Finance on Accounts Receivables (AR), Accounts Payables (AP) issues and follow up where needed.You are accountable and responsible to meet Operational Excellence by meeting Ke...