Job Description
Roles and Responsibilities
Maintain high standards of customer services at the Front Desk so that customers expectations are consistently exceeded.Any matter which may affect the interests of organization should be brought to the attention of the Management.Collect and communicate customer feedback obtained from walk in customers in a timely and efficient mannerMaintaining good relationship with customersRecord all customer complaints / issues received and resolved by the front deskMaintain and update the database with information on the nature of queries and status of resolutionCoordinate and follow-up with other internal departmentsProvide quality service to the customer by responding to their requests promptly, efficiently and courteously. Responsible for daily administrationPrepare MIS and reports on daily basis