Overview

Customer Support Field Engineer IV

Responsibilities

The Position

Performs as an on‑site support liaison between Panasonic and Airline Customers to ensure customer satisfaction and optimum performance of all Panasonic equipment. Provides service, technical guidance, support and training to airline customers to ensure product performance and reliability objectives are met. Represents Panasonic Field Engineering interests in resolution of technical issues with other Panasonic and customer engineering departments. Provides complex level technical guidance to lower level engineers to support program objectives. Manages large projects at the direction and discretion of leadership.

Service, Support, and Troubleshooting

• Provides advanced level technical guidance and field assistance to Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provides accurate, ...