Key Responsibilities

• Install, configure, and commission electronic test equipment at customer sites.
• Provide on-site and remote technical support for hardware and software-related issues.
• Diagnose and troubleshoot PCB, circuit, and system-level faults.
• Conduct product demonstrations, technical presentations, and customer training programs.
• Assist customers in implementing testing methodologies and application workflows.
• Prepare service reports, installation records, and technical documentation.
• Coordinate with internal R&D and production teams to resolve technical issues and improve product performance.
• Prepare service quotations, support AMC activities, and follow up on customer requirements.
• Build strong customer relationships and ensure high levels of service satisfaction.
• Travel to customer locations for installations, maintenance, and technical support as required.