Overview:
We are seeking a proactive and customer-focused professional to join our operations team. This role is ideal for someone who thrives on solving problems, improving processes, and delivering exceptional customer experiences.
Requirements
Key Responsibilities
- Manage inbound customer enquiries via phone and email with professionalism and confidence.
- Escalate complex issues appropriately while maintaining customer trust.
- Identify opportunities to streamline workflows and improve operational efficiency.
- Assist in documenting and refining procedures and standard operating processes.
- Collaborate with onshore and offshore team members to drive operational improvements.
- Lea...