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Customer Support Manager

Company

maids.cc

Location

abu dhabi, abu dhabi emirate

Posted

June 07, 2026

Position Overview

Customer Support Manager

  • Lead and manage the Customer Support team (performance, KPIs, quality)
  • Own customer experience across all channels (chat, calls, email)
  • Identify bottlenecks and improve workflows using data
  • Work closely with Tech & AI teams to automate and optimize support
  • Handle escalations and ensure fast, effective resolution
  • Monitor and improve CSAT, response time, and resolution rates
  • Train, coach, and develop team leaders and agents
  • Build systems, not dependencies on individuals

What We're Looking For

  • Strong leadership experience in customer support / call center
  • Data‑driven mindset (make decisions based on numbers, not opinions)
  • Experience managing large teams in fast‑paced environments
  • Problem‑solver who can simplify complexity
  • Strong communication and escalation handling skills
  • Comfortable working ...

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