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Customer Support Manager

Company

maids.cc

Location

fujairah, fujairah

Posted

June 20, 2026

Position Overview

            Customer Support Manager  Lead and manage the Customer Support team (performance, KPIs, quality) 
Own customer experience across all channels (chat, calls, email) 
Identify bottlenecks and improve workflows using data 
Work closely with Tech & AI teams to automate and optimize support 
Handle escalations and ensure fast, effective resolution 
Monitor and improve CSAT, response time, and resolution rates 
Train, coach, and develop team leaders and agents 
Build systems, not dependencies on individuals 
 What We're Looking For  Strong leadership experience in customer support / call center 
Data‑driven mindset (make decisions based on numbers, not opinions) 
Experience managing large teams in fast‑paced environments 
Problem‑solver who can simplify complexity 
Strong communication and escalation handling skills 
Comfortable working with sy...
        

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Customer Support Manager

Position Overview

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