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Customer Support Officer

Company

Exeter City Council

Location

Exeter, England

Posted

June 29, 2026

Position Overview

Job description

About you:

We are looking for someone with excellent customer service skills and a positive ‘can do approach’. You will need plenty of initiative and experience of working in a fast-paced face to face/call centre environment. With essential I.T skills, you’ll have the ability to work and multi-task in a reactive environment across multiple disciplines i.e. calls, emails & face to face. You will be resilient and able to remain composed when dealing with sometimes challenging and emotive interactions. 


Essential Requirements 

  • GCSE English and Mathematics to Grade C/4 or above

  • NVQ 2 in Customer Care or equivalent

  • Experience of dealing with the public in difficult circumstances and handling confrontational situations

  • Experience of dealing with customers, with varied needs and issues, by phone, face to face and in private interview, in a consistent and non-judgemental manner

  • C...
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