Role Purpose

As the Customer Support Partner (Engineer), you will be responsible for performing instrument troubleshooting, instrument installation, instrument preventive maintenance, and other instrument after-sales service issues to the satisfaction of the customer base and organization's procedures and policies.

Responsibilities

• Maintain and perform necessary support at customer site, such as troubleshooting, corrective and preventive maintenance, and installation hardware and software modification.
• Provide service training to the customer and peers.
• Conduct workshop activities as required.
• Handle troubleshooting for customers and carry out root cause analysis, and liaise with GCS to manage technical issues when required.
• Well document all customers’ touchpoints in the CRM system correctly and in a timely manner.
• Monitor spare part movement in individual storage location and ensure part used is...