ResponsibilitiesThe Customer Support Professional will serve as primary contact for key customer accounts and will be responsible for ensuring on-time order fulfillment, successful execution of project goals, including but not limited to the project scope, technical reviews, and financials per approved contract terms and customer deliverables.Escalation for product related questionsCOMPAS Go training and training support.Provide product design changes and/or recommendations that will improve and simplify the order entry process.Ability to utilize and advise location of websites, on-line tools, catalogs, and literature.Work with Product Management and Application engineering team to provide solutions L1 support.Use logical reasoning to provide creative solutions for our customer's problems.Identifies problems as they occur and takes appropriate steps by creating Jira tickets to solve or refer them to others.Demonstrates a fundamental knowledge of professional principles and skills.Ef...