Solaire Resort Entertainment City | Full time

Customer Support Rep, OLG

• Date Opened 06/09/2025
• State/Province NCR
• Country Philippines

Job Description

SOLAIRE RESORT ENTERTAINMENT CITY

Handle customer inquiries and resolve issues via chat, email, and phone. Document queries, elevate when needed, and deliver high‑quality service to enhance the brand’s reputation.

Key Responsibilities:

• Meet service level targets and KPIs.
• Communicate effectively with customers through various channels.
• Resolve issues promptly and professionally.
• Record customer queries and solutions accurately.
• Report recurring problems and coordinate with teams for quick resolution.
• Promote customer loyalty and satisfaction.
• Maintain clear communication within the Customer Service team.
• Follow priorities and adapt to business needs....