Description
We are looking for a Customer Support Admin to provide responsive front-line assistance for users and help resolve everyday technical issues in a detail-oriented and efficient manner. This Long-term Contract position is based fully remote and is ideal for someone who communicates clearly, stays organized, and approaches problems with sound judgment. The role combines hands-on customer support, accurate recordkeeping, and thorough documentation to ensure a reliable support experience.


Responsibilities:

+ Handle protected health information (PHI) and sensitive practice data

+ Enter and update customer records

+ Draft concise, empathetic, jargon-free email updates to customers

+ Track progress and maintain accurate case notes

+ Flag missing information or process gaps for manager review

+ De-escalate frustrated customers with professionalism and empathy

Requirements • Experience providing c...