We are looking for a customer-oriented service representative.<br/>Responsibilities<br/>Customer Service Responsibilities list:<br/>Manage large amounts of incoming phone calls<br/>Generate sales leads<br/>Identify and assess customers’ needs to achieve satisfaction<br/>Build sustainable relationships and trust with customer accounts through open and interactive communication<br/>Provide accurate, valid and complete information by using the right methods/tools<br/>Meet personal/customer service team sales targets and call handling quotas<br/>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution<br/>Keep records of customer interactions, process customer accounts and file documents<br/>Follow communication procedures, guidelines and policies<br/>Take the extra mile to engage customers<br/>Requirements and skills<br/>Proven custom...