Description
Position Summary

Our nonprofit client is seeking a compassionate and service-oriented Bilingual Customer Support Representative to support clients, donors, and community members. This role is ideal for someone who is fluent in English and Spanish, enjoys helping others, and thrives in a mission-driven environment.

The representative will serve as a key point of contact, handling inquiries, providing information, and ensuring a positive and professional experience for all stakeholders interacting with the organization.


Key Responsibilities

+ Respond to incoming calls, emails, and online inquiries from clients, donors, and community members in both English and Spanish

+ Provide accurate information regarding programs, services, eligibility requirements, and organizational resources

+ Assist individuals with application processes, intake forms, or service requests as needed

+ Document all interactions in...