Our Client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location. Responsibilities:

+ The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.

+ General product questions, availability, compatibility

+ Parts and publications lookups

+ Loyalty Rewards programs

Requirements:

+ Skills in interpersonal communications, negotiation, and conflict resolution.

+ Excellent written and verbal communication skills

+ 6+ months experience with customer service/support experience.

+ Proficiency with Microsoft Office products

+ High comfort level and experience with consumer software applicat...