As a Mandarin-speaking Customer Support Representative, the main responsibility is to provide exceptional customer service to Mandarin-speaking clients in the forex trading sector.

Responsibilities

• Respond promptly and professionally to inquiries from Mandarin-speaking clients via phone, email, and live chat.
• Provide accurate information about forex trading platforms, products, services, and account-related queries.
• Assist with account registration, verification, and documentation for onboarding Mandarin-speaking clients.
• Guide clients on using trading platforms, explain basic trading concepts, and provide relevant technical support.
• Address client issues, concerns, and complaints in an efficient manner; elevate complex cases as needed.
• Collaborate with compliance, sales, and other teams for a seamless client experience and regulatory compliance.
• Maintain detailed records of client interactions an...