Job Title: Customer Support Representative

Location: Remote, must reside in Nova Scotia

Job Type: Full-time, 7:00-16:00 AST and 8:00-17:00 AST

Salary: $53,000

Reports to: Customer Support Team Lead

About the Role

We’re looking for a Customer Support Representative who cares as much about education as we do. Our mission is to ensure that no classroom is left without a leader, and this role is at the heart of making that happen every single day.

When a school is short-staffed or a teacher is facing a last-minute hurdle during the morning rush, you are the person who steps in to help. This isn’t just about clearing a ticket queue; it’s about providing calm, expert guidance when it matters most. As we continue to scale, we need someone who thrives in a fast-paced environment and takes pride in solving real-world problems for our community. If you’re a high-energy communicator who loves t...