This is a pivotal role at the heart of the company's business operations, blending high-level customer and provider support with operational responsibility and workflow control. The primary goal of this position is to ensure professional, clear, and organized service delivery while maintaining a positive customer experience and closely monitoring service execution.

Key Responsibilities:

Customer Service & Interface Management

• Multichannel Support: Provide ongoing assistance to company clients, service providers, and office teams across various communication channels.

• Key Account Management: Deliver personalized support to key accounts, including sending service reports and visit summaries, and updating task statuses.

• Billing Control: Review and approve service reports to ensure accurate and proper client billing.