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Customer Support Representative

Company

Synlink Recruitment Outsourcing Co. Inc.

Location

taguig, metro manila

Posted

June 06, 2026

Position Overview

Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a courteous and timely manner
  • Provide accurate information about products, services, and policies
  • Resolve customer complaints efficiently, ensuring customer satisfaction
  • Document customer interactions and update account information
  • Escalate complex issues to the appropriate department when necessary
  • Meet performance metrics including customer satisfaction, response time, and resolution rates
  • Maintain a thorough understanding of company products and services

Qualifications

  • College Undergraduate/Graduate
  • With experience in BPO for more than 1 year

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