Interact directly with our customers and their partners via email (Zendesk)
Troubleshoot technical issues and brainstorm solutions to address customers’ needs
Communicate technical information and ideas in a clear and concise manner, proactively identifying and addressing communication gaps or breakdowns
Delight our clients with your empathy, product knowledge, troubleshooting skills, and dedication to finding a resolution
Investigate and escalate bugs to our T2 technical team
Meet or exceed SLAs (service level agreements) for first reply and resolution times while maintaining ticket quality, and CSAT (customer satisfaction) scores
Communicate effectively with internal stakeholders to advocate for customers needs
Maintain help center and internal knowledge bases to ensure our customers and team have up‑to‑date and h...
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