Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura.

Responsibilities

• Responsible for the operation and management of the customer interaction channels, such as service hotlines, emails, ZOOMLINK, social media, etc., providing professional and timely customer service and support.
• Responsible for answering customer inquiries with accurate information about ZOOMLION products, technologies, after‑sales services, etc. Responsible for registering all kinds of customer requests/inquiries in the system, including but not limited to service orders, complaint processes, consultation processes, etc.
• Responsible for customer callbacks and satisfaction surveys, contacting customers to get feedback and opinions via all sorts of methods such as calling, sending email, online chat, and on‑site, recording the callback details and customer feedback in the ...