Customer Support Representative, Web Site Administrator and Product Testing Specialist

Requirements

Customer Support Representative will ensure that customers and prospects receive outstanding support and services by:

• joining the Global Customer Support group, reporting to the Director of Customer Support;
• maintaining in-depth knowledge of Impatica and related products;
• providing high quality telephone and e-mail customer support directly to customers, prospects and partners;
• troubleshooting specific problem situations as identified through escalation policies and procedures;
• ensuring timely, professional responses to customer inquiries and accurately documenting and tracking all customer interactions;
• providing product training as required to customers, partners and staff.

Web Site Administrator will be responsible for: