Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries.;
- Fulfillment follow through on case handling and with customers;
- Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information;
- Overtime is required based on the work load.
Job Requirements - Minimum of ITE, 'O' levels. Open for Fresh resource with any background.
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
- Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer service.
- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
- Possess good command of written and spoken English.
- Good a...