Launch your tech career as a Customer Support Specialist with Clio in Burnaby, Canada. Engage with legal professionals and help deliver exceptional customer experiences while becoming a product expert.

Clio is inviting driven individuals to join our Customer Support Team in Burnaby. This role focuses on supporting legal clients with cutting-edge AI technology and enhancing their interactions. You will gain product knowledge, resolve technical issues, and educate clients to leverage Clio’s features effectively.

Key Responsibilities

• Manage inbound support requests via phone, chat, and email
• Diagnose and resolve product issues with expertise
• Advise customers on using Clio efficiently
• Connect clients with additional products when suitable
• Gather customer feedback for product improvement

Requirements

• Bachelor’s degree or relevant diploma in progress or recent graduate
• Robust communicat...