Enhance customer experiences as a Customer Support Specialist in a 12-month temporary role with Hologic, Inc. This position is crucial in managing the end-to-end quote-to-cash process and requires strong communication in English and French.
In this role, you will be involved in order management, CRM administration, billing, and logistics coordination. You must possess analytical skills to resolve issues related to orders and billing while ensuring excellent service. A strong focus on accuracy and customer satisfaction is essential for success.
Key Responsibilities:
• Manage customer orders and inquiries efficiently
• Handle billing activities and disputes promptly
• Coordinate logistics and returns management
• Maintain ERP and CRM systems accurately
• Provide professional support via phone and email
Requirements:
• 1–2 years in customer operations or related fields
• Proficiency in ERP and CRM tools
• Strong verbal and written skills in English and Fre...