Join The Brick's growing team as a Customer Support Specialist, focusing on delivering exceptional support and solutions via phone. Turn customer inquiries into positive experiences.
As part of The Brick's customer care team, you will be responsible for handling customer questions and concerns effectively. Your role will involve not only providing services but also maintaining strong relationships with customers through follow-ups and proactive communication. Attention to detail and solid multitasking skills are essential.
Key Responsibilities:
• Offer prompt and professional customer service by phone
• Aim for first contact resolution of customer issues
• Follow up to understand and support customer needs
• Collaborate with the team to streamline service delivery
• Maintain current knowledge of policies and product offerings
Requirements:
• Previous customer service or call center experience
• Strong bilingual skills, particularly English and French
• ...