Responsibilities

• Field tier 1 customer inquiries via phone, email, chat, and ticketing across Granum's SaaS products
• Troubleshoot and resolve customer issues with attainable solutions
• Evaluate and escalate bugs to development
• Contribute to knowledge bases, FAQs, Help Center, and internal documentation
• Provide empathetic, thorough support and work cross-functionally with internal teams

Requirements

• Bachelor's degree or equivalent experience
• Fast learner with track record of mastering new technical tools
• Analytical mindset with strong research and problem-solving skills
• Technical writing skills and clear, concise communication
• Ability to multitask and prioritize trouble tickets

Preferred Qualifications

• Previous experience at a SaaS startup
• Experience with ticketing systems such as Zendesk
• Industry knowledge in landscaping, t...