Job Overview
We are seeking a motivated and experienced Customer Support Specialist to support a UK-based employer in delivering exceptional service to their customers. This role is ideal for a South African professional who is organised, proactive, and confident working with UK teams remotely.
Key Responsibilities
Manage and support incoming customer queries via email, chat, and phone in a timely manner
Handle complaints, escalations, and complex support cases with professionalism and empathy
Communicate effectively with internal teams and external stakeholders across time zones
Maintain accurate records of support tickets, resolutions, and customer feedback
Use relevant tools such as Zendesk, Intercom, Freshdesk, or similar helpdesk platforms
Support the wider team with knowledge base updates, process documentation, and training
Identify opportunities to improve first-response time, resolution rates, and customer satisfaction
Qualifications and...