Customer Support Specialist

CellGate - Gold Key Support Team

Join our elite customer support team at CellGate, where you'll provide top-tier support for our access control solutions to homeowners, property managers, and dealers.

Essential Requirements:

• Strong customer service background
• Technical aptitude and willingness to learn
• Salesforce experience preferred

Key Responsibilities:

• Guide customers through product activation and implementation
• Manage customer data and cases in Salesforce
• Provide support and troubleshooting
• Maintain detailed customer accounts and documentation

Skills & Qualifications:

• Professional phone and email communication skills
• Strong problem-solving abilities
• Detail-oriented with excellent time management
• Basic software proficiency
• Ability to handle both c...