Job Title: Customer Support Specialist (Non-Voice)

Location: Baner, Pune

Shift: 6:30 PM IST – 5:30 AM IST (India Night Shift)

Working Days: Sunday to Wednesday

Compensation: ₹3.25 LPA

About the Role:

We are looking for a detail-oriented Customer Support Specialist (Non-Voice) to support payroll and timekeeping operations for healthcare professionals in the US. This role involves reviewing timesheets, identifying discrepancies, coordinating with internal teams, and ensuring timely processing through email and ticket-based communication.

Key Responsibilities:

• Review and validate weekly timecards and timesheets.
• Verify work hours, overtime, leave, and other pay-related entries.
• Identify and resolve discrepancies before payroll processing.
• Track pending approvals and ensure adherence to payroll deadlin...