Job Description
Customer Support Specialist
About the Role
We are seeking a Customer Support Specialist to join our growing support team. This role supports a suite of customer-facing financial technology products used by major U.S. and U.K. organizations. As the product portfolio continues to expand, you will play a key role in providing exceptional customer support across multiple solutions while serving as a liaison between customers, product teams, and developers.
This is a highly collaborative position that offers variety, exposure to multiple products, and the opportunity to work directly with customers to resolve issues and improve the overall client experience.
Responsibilities

Provide front-line support to customers via email, phone, and ticketing systems
Manage customer inquiries, incidents, and support cases from initial intake through resolution
Troubleshoot technical issues related to software and hardware products, including remote support se...