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PMSuite is SaaS company offering an all-in-one business management platform for small and growing businesses. The platform includes CRM, project management, invoicing, HR, attendance, payroll, client portals, ticketing, white-label features, and other operational tools.
We are looking for a responsible and customer-focused Customer Support Specialist to assist our users, resolve account and product-related issues, and ensure customers receive a professional and helpful support experience.
This is a full-time, on-site Customer Support Specialist role based in Karachi. The Customer Support Specialist will respond to customer inquiries via phone, email, and chat, providing clear and timely assistance on PMSuite features and workflows. Responsibilities include troubleshooting user issues, escalating complex technical problems to the relevant teams, and documenting common questions and solution...